TERMS AND CONDITIONS
KILT Clothing Ltd is a New Zealand-owned and operated company with all of our garments made in New Zealand.
This agreement is between you (the customer or site user) and KILT Clothing Ltd.
Design Room/Head Office
Unit 1
7 Cadbury Road
Onekawa
Napier 4110
The terms and conditions under which you may purchase products from www.kiltonline.co.nz are set out below. Please read the following terms and conditions carefully before placing your order with KILT. By completing the customer application process and using www.kiltonline.co.nz you acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this agreement.
- The Agreement
- Purchase orders and delivery of goods
- Risk and title
- Price of goods and payment
- Packaging
- Licence
- Intellectual property rights
- Liability
- Security
- Notification of changes
- Discounts
- Privacy
the agreement
This agreement is between you (the ‘customer’ or site user) and KILT Clothing Ltd, once an order is received by KILT we have no obligation to sell, supply or complete the order to you until it has been accepted by our management team. Each individual order is considered a separate agreement; each order will be accepted by KILT Clothing Ltd at our absolute discretion.
Social Media giveaways
Competitions run over Instagram and Facebook. Follow @kiltclothing on either platform, comment on why you should win and tag your friends to be in to win. Competitions close as per post information and the winner is contacted directly. The competition is open to NZ residents only. The winner must respond within 3 working days or a new winner will be drawn.
WIN FROM YOUR CART GIVEAWAY
From the 10th - 20th of December 2024 every day we will be giving away an item from someone's shopping cart! To enter - log in online and fill your cart with the items you would want! Do this every day as only that day counts! Please note the giveaway item from your cart will be selected from both placed orders and abandoned cart orders. Winner will be announced on social stories as well as emailed directly. Prize will be given as an online voucher for the item amount and valid until the 31st of January 2025.
purchase orders and delivery of goods
You will place an order with KILT Clothing Ltd by selecting goods, entering your personal and payment details and pressing the "submit" button. Anyone at the delivery address who receives the goods shall be presumed by KILT Clothing Ltd, to be authorised to receive the goods on your behalf.
(a) to the person who placed the order, or
(b) if there is no one at the delivery address at the time of delivery you will need to make alternate arrangements regarding a suitable time with the carrier. You may be required to pay an additional fee. Deliveries will occur between 7.00 am-6 pm Monday to Friday. The exact times cannot be given.
Delivery charges cover packaging, delivery and insurance for National and packaging and delivery for International. If you require insurance for International deliveries please email online@kilt.co.nz or +64 6 843 0011 within 3 days of receiving your goods to request an Online Return/Exchange form.
Goods in saleable condition with original tags attached may be exchanged for another size or for store credit when accompanied by the original receipt, and online return form. After 14 days sales are final. All sale items and phone orders are final upon purchase. You are responsible for all return shipping costs and any duties (other than faulty items deemed by KILT Clothing Ltd). KILT Clothing Ltd will not be held responsible for any items we do not ship ourselves, and strongly recommend a tracking number if returning goods.
price of goods and payment
The price you are required to pay for the goods is the price specified on the site and is in New Zealand Dollars (NZD). You are required to pay any additional shipping charges and taxes that may be required by the country you are receiving goods to outside of what is outlined in our shipping charges, payment of these taxes or charges may be required to release your goods from Customs, we suggest you check with your local customs office if you are unsure prior to purchase. We reserve the right to refuse the purchase of products at any time. We will always endeavour to be as accurate as possible, however, we are unable to warrant the product descriptions, prices or any other content will be error-free at all times and reserve the right to make changes after a purchase has been made and notify you of this change as soon as possible. You shall pay for the goods at the time you order by Debit card, Mastercard or Visa.
packaging
KILT Clothing Ltd will send out all goods ordered in the most suitable package we believe for the items purchased. Care labels will appear on all garments and should be followed strictly.
licence
You may not use the KILT Clothing Ltd. site for any other purpose than that of purchasing goods from and/or using it to be informed of products and services.
intellectual property rights
You acknowledge that KILT Clothing Ltd owns or is licensed to use all intellectual property rights in KILT (including, but not limited to, any images, photographs or text which appears on the website). You agree that you will make no representation to the contrary and that you must not use or copy KILT in any manner which is inconsistent with the rights of the owner or licensee of such intellectual property rights.
You acknowledge that any trademarks or logos which appear on the KILT website are owned by or licensed to KILT and that you must not do anything to prejudice the rights of the trademark owner or licensee to such trademarks or logos.
Please refer to our privacy and security policy. You are issued with a login and password when you sign up to the KILT Online Boutique. This is considered your responsibility and KILT Clothing Ltd does not take any responsibility if an unauthorized person uses your password.
notification of changes
KILT Clothing Ltd may add to, delete, or otherwise change any of the terms of this agreement. Your use of the KILT Clothing Ltd service will constitute your deemed acceptance of such changes.
kilt layby terms
- A 20% deposit is required on all laybys.
- You will have four weeks to make the final payment in full.
- If your layby is cancelled a $20 administration fee will be kept by KILT.
- Once the layby is overdue after four weeks, you will be advised either by phone or email as a reminder to pop in to collect your layby.
- Layby cannot be used in conjunction with any sale purchases (this is also the same for laybuy.com)
CLEARANCE SALE T&C's
- Please select very carefully as there will be no returns, exchanges or refunds for sale, sample and seconds stock.
- Sorry no holds, no laybys and no KILT cash given.
- KILT Cash cannot be used and will not be earned with sale stock or discounted items.
- Afterpay cannot be used with purchasing sale items.
KILT CASH
$40 of KILT Cash is earnt on every $600 spent at KILT. KILT Cash (Loyalty Rewards) are able to be redeemed online and at our all of our Boutiques. The discount is valid for three months from the date of issue. KILT Cash can be used on full price Women's clothing, footwear & leather bag purchases of $50 or more (excludes all Accessories: Jewellery, Socks, Hats, Scarves, Scrunchies, Belts, Tote bags and Gift Vouchers). KILT Cash can only be used on full price garments (excludes all and any sales or discounts). This is applied to the Customer Code and is non-transferable. It may not be exchanged for cash. No change given. KILT Cash may not be used on new or existing laybys or on sale stock. If issued incorrectly KILT reserves the right to void.
BIRTHDAY MONTH
$20 of KILT Cash is gifted to you from us to use during your birthday month! This is placed on your account and expires at the end of your birthday month. Please note KILT Cash can be used on full price Women's clothing, footwear & leather bag purchases of $50 or more (excludes all Accessories: Jewellery, Socks, Hats, Scarves, Scrunchies, Belts, Tote bags and Gift Vouchers). KILT Cash can only be used on full price garments (excludes all and any sales or discounts). This is applied to the Customer Code and is non-transferable. It may not be exchanged for cash. No change given. KILT Cash may not be used on new or existing laybys or on sale stock. If issued incorrectly KILT reserves the right to void.
GIFT VOUCHERS & CREDIT VOUCHERS
Vouchers are valid for 36 months from the issue date. Vouchers can be redeemed online and in boutiques in full or for part of a payment. Vouchers must be presented when used at a physical KILT boutique. Vouchers cannot be exchanged for cash, or credit and no change will be given.
privacy policy
This privacy statement applies to all information collected by KILT Clothing Ltd.
KILT values our customers and respects your privacy. We recognise the importance of security and the privacy of our customer’s personal information. We have a strict policy when it comes to protecting the privacy of any information submitted to us.
We do not sell or rent your personal information to third parties.
We only ever collect your personal information directly from you via our website or in our Boutiques when you sign up as a Friend of KILT, if you do not share this information, we may not be able to provide goods or services to you.
We do not collect or store any credit card information. We use the secure Hosted Payment page solution from DPS to process online orders. You can see your cards being authorized in real-time, all in an SSL secure environment. The Hosted Payment page enables us to offer you a safe and secure online shopping experience.
Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer’s hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, (although you may experience a loss of functionality as a result).
Whenever you use our online services, including our applications, cookies and other tracking technologies can be used in various ways, such as making our website work, analysing traffic, or for advertisement purposes. These technologies are either used by us directly or by our business partners, including first and third-party service providers and advertisers we work with.
By the use of this website, you consent to the collection use and disclosure of the information you provide to us as disclosed in this privacy policy. KILT Clothing Ltd may occasionally make changes to our privacy policy and for this reason, you should review this page from time to time. However, if any changes are made in our privacy policy that refers to the use of your personal information not previously disclosed you would be personally notified prior to this taking effect.
If you have any questions about our privacy policies please contact us at online@kilt.co.nz
Returns Policy
ONLINE RETURNS
If you change your mind about a garment purchased from KILT Online, it can be returned or exchanged as long as:
• The item/s are returned within 14 days of receiving it/them
• The item/s must be clean and unworn
• All original tags must be attached with proof of purchase
• Sales of Earrings cannot be exchanged or returned due to health regulations
We are also happy to credit or refund the sale.
Garments purchased through KILT Online can also be exchanged at your local boutique. If you wish to have a refund you will need to send your garment back to the Design Room.
If you have an item/s you wish to return or exchange, please complete our Online Boutique Return form here before sending your item/s back. Please note that if you are outside of New Zealand and wish for an exchange item to be sent, a postage fee of NZ$30 will apply for Australia and NZ$45 for the rest of the world.
Easy Returns (NZ Customers Only)
We want you to LOVE the item/s you purchase but if for any reason you're unsure about the item you're purchasing, then at the checkout, you have the option to select a return label to be added to your parcel!
To return your item for a refund or exchange, simply turn your original courier bag inside out, pop your garment/s inside and attached your return label. Then you can either:
• Drop into your local post shop
• Ring Courier Post on 0800 268 743 and push option 2, then 1, then 0 and tell the operator you have a parcel for collection
• Visit the Courier Post website and request a collection online - click here to do this
Sales made using laybuy.com adhere to the above returns policy.
PHYSICAL BOUTIQUE RETURNS
If you change your mind about a garment that was purchased at a physical boutique, it can be exchanged or a credit given in the boutique where it was purchased, as long as we receive the garment back within 14 days, the garment is clean and unworn, and all original tags are attached and proof of purchase supplied. Under no circumstances will we refund the sale.
Sales made using laybuy.com adhere to the above.
Sales on Earrings cannot be exchanged or returned due to health regulations.
Faulty Garments – Online and Boutique
We pride ourselves on providing our customers with original and quality pieces. However, occasionally faulty garments slip through unnoticed. In accordance with the Consumer Guarantee’s Act, when a faulty garment is returned to us, accompanied with a proof of purchase, we will consider repairing or replacing the item within a reasonable amount of time, before choosing to refund the sale.
T’s and C’s
Sale items may not be returned or exchanged unless faulty. All sales of discounted items in our boutiques are final.
The item being refunded will be refunded by the original form of payment.
Shipping costs will not be refunded unless the original item is deemed faulty. Repaired/replacement items will be sent out at our expense.
Items returned for exchange/refund will be processed within 5 working days of being received.
Items deemed faulty will be repaired, replaced or refunded within 10 working days of being received.
Colour Variation
Please note that the colour of our products represented on your monitor may differ slightly from the physical item. If you have any concerns regarding this, please contact us to discuss this further.
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.
shipping
Free shipping on all NZ orders over $299. A flat shipping fee of $7.90 is added to all orders under $299. No extra charge for rural delivery.
Orders typically ship within a few days, excluding weekends and holidays.
Packages are delivered by NZ Post (actual transit times may be up to 7 days from shipment). A shipping confirmation email will be sent when your order is dispatched.
Items may be sent from different boutique locations around NZ, so you may get more than one shipping confirmation email and more than one package.
All packages must be signed for. If nobody is there to sign for the package, the courier will leave a calling card for you to arrange collection from the depot or agree on a good time for the next delivery.
A shipping confirmation email will be sent when your order is dispatched. All packages must be signed for. If nobody is there to sign for the package, the courier will leave a calling card for you to arrange collection from the depot or agree on a good time for the next delivery. We are not able to deliver to a PO Box address.
Click and Collect
This service is free and for NZ locations only and excludes our Sale Boutique locations in Tirau and Whanganui.
If your selected item/s are not available at your chosen boutique, they will be sent there on our boutique sending days of Monday and Wednesday.
Your chosen boutique will contact you as soon as your items are ready for collection.
It could take up to four working days for your item to arrive at your chosen boutique if the item/s are not already there.
We will keep your order for 3 days for you from the time we first contact you to let you know that your order is ready for collection. Once these 3 days have elapsed, we usually will refund you and return the goods to our stock.
Frequently Asked Questions
Can I choose to have some items delivered and collect others in the same order?
No - only one method of delivery can be chosen.
Can someone else collect my shopping for me?
Yes, if they have the order confirmation and a photo ID they will be able to pick up your order.
What ID do you accept?
Acceptable ID types are photo IDs such as a New Zealand driver's licence, Passport or 18+ card.
International shipping
Australia - A flat shipping fee of $30 NZ is added to all Australian orders. Packages are delivered via NZ Post (actual transit times may be up to 10 days from shipment).
Rest of World - For all orders a flat shipping fee of $45 NZ is added. If your area is more expensive to send to we will email you to see what you would like to do with the shipping/your order. Please note overseas orders are not tracked or traceable. Packages are shipped via NZ Post (actual transit times may be up to 10 days from shipment).
t & c’s
All shipping costs are calculated in NZD. All orders are subject to availability. If you have ordered an item that is not available, we will notify you via email or telephone, and you will have the option of choosing a different item or receiving a refund. All online orders are processed and dispatched Monday - Friday (excluding public holidays).
Orders received on weekends and public holidays will be processed the next business day.
On international orders, an import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. All international deliveries are made ‘delivery duties unpaid (DDU). As the recipient, you are liable for all levies charged by the destination country you are shipping to. Payment of these levies may be necessary to release your order from customs on arrival.
For all current Terms for NZ Post please visit: https://www.nzpost.co.nz/about-us/who-we-are/terms-of-business/website-terms-conditions/
If items are lost or damaged the cost is covered subject to the consumer guarantees act 1998.
If you need to make a compensation claim for an undelivered item please contact KILT at +64 6 843 0011 or email online@kilt.co.nz